You can contact a Customer Service representative anytime via email (hello@lilacst.com), our Contact Us Form, or the chat feature on our website.

Lilac St.

We are so sorry your package wasn&#x2019;t perfect! Please email pictures of the damaged products- or of the products you did receive- to&#xA0;hello@lilacst.com&#xA0;so we can make things right.

We are so sorry your package wasn’t perfect! Please email pictures of the damaged products- or of the products you did receive- to hello@lilacst.com so we can make things right.

My package arrived with damaged or missing items.

Returns & Exchanges

How do I pick a lash style?

Do I need to get multiple lengths of lashes?

What is the best length to wear with my glasses?

How to Chose Your Lashes

Do any of Lilac St.’s bonds contain latex?

Are these bonds vegan?

Are these bonds Hypoallergenic?

What ingredients are in each bond?

Do these bonds work with other lashes?

What is the difference between the PRO Lash Glue and the Lilac Lash Glue?

Are all Lilac St. bonds waterproof?

Lash Bonds

How do I apply Lilac St. Lashes

How do I fix just one lash wisp?

Do I need to use the Crystal Coat?

Will the Lash Bath Kit remove my lashes?

How do I remove my lashes?

I need some lash help!

Lash Application

Will this damage my natural lashes?

Are these lashes vegan?

Can I wear contacts with these lashes?

Are Lilac lashes safe for pregnant people?

Can I trim the lashes if they’re too long?

Are the lashes reusable?

Can I use mascara and eyeshadow with these lashes?

Can I use a lash serum while wearing Lilac lashes?

Why did my Lash Shampoo separate?

Lash FAQs

How often are boxes shipped?

Can I change the lengths or styles in my lash box?

What if I don’t use enough of my lashes?

What other perks are included?

The Lash Club (Subscriptions)

Lashes

Where is my package? (US Domestic)

Where is my package? (International)

Why was I charged Duties and Taxes on my package?

How long does shipping take?

Shipping

How to Contact Customer Service

Payment Options

Customer Service

Return & Refund Policies

Quality Issues

How do I find and redeem my Rewards Points?

Can I use multiple Discount/ Reward Codes in one order?

Why isn’t my Reward Point total updating?

Where can I find my Reward Codes?

Bundle & Save

Discount/ Reward Code Error

Referral Link Error

Rewards & Discounts

Terms of Service

Refund Policy

Shipping Policy

Privacy Policy

Terms & Conditions

My package arrived with damaged or missing items.Updated a year ago