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Lilac St.

Our Flat Rate Shipping option does not include Taxes and Duties calculated by Canada&#x2019;s Customs Department. If you&#x2019;d like to avoid this fee in the future, we also offer DDP International Shipping! Flat Rate Shipping is only available for Canada, if your package shipped to a different country (not the US or Canada) and you were charged Duties and Taxes, please send a receipt to&#xA0;<a href="mailto:hello@lilacst.com" style="text-decoration:none;">hello@lilacst.com</a>&#xA0;so we can make this right for you.&#xA0;

Our Flat Rate Shipping option does not include Taxes and Duties calculated by Canada’s Customs Department. If you’d like to avoid this fee in the future, we also offer DDP International Shipping!. Flat Rate Shipping is only available for Canada, if y

Why was I charged Duties and Taxes on my package?

Shipping

How do I pick a lash style?

Do I need to get multiple lengths of lashes?

What is the best length to wear with my glasses?

How to Chose Your Lashes

Do any of Lilac St.’s bonds contain latex?

Are these bonds vegan?

Are these bonds Hypoallergenic?

What ingredients are in each bond?

Do these bonds work with other lashes?

What is the difference between the PRO Lash Glue and the Lilac Lash Glue?

Are all Lilac St. bonds waterproof?

Lash Bonds

How do I apply Lilac St. Lashes

How do I fix just one lash wisp?

Do I need to use the Crystal Coat?

Will the Lash Bath Kit remove my lashes?

How do I remove my lashes?

I need some lash help!

Lash Application

Will this damage my natural lashes?

Are these lashes vegan?

Can I wear contacts with these lashes?

Are Lilac lashes safe for pregnant people?

Can I trim the lashes if they’re too long?

Are the lashes reusable?

Can I use mascara and eyeshadow with these lashes?

Can I use a lash serum while wearing Lilac lashes?

Why did my Lash Shampoo separate?

Lash FAQs

How often are boxes shipped?

Can I change the lengths or styles in my lash box?

What if I don’t use enough of my lashes?

What other perks are included?

The Lash Club (Subscriptions)

Lashes

Where is my package? (US Domestic)

Where is my package? (International)

How long does shipping take?

How to Contact Customer Service

Payment Options

Customer Service

My package arrived with damaged or missing items.

Return & Refund Policies

Quality Issues

Returns & Exchanges

How do I find and redeem my Rewards Points?

Can I use multiple Discount/ Reward Codes in one order?

Why isn’t my Reward Point total updating?

Where can I find my Reward Codes?

Bundle & Save

Discount/ Reward Code Error

Referral Link Error

Rewards & Discounts

Terms of Service

Refund Policy

Shipping Policy

Privacy Policy

Terms & Conditions

Why was I charged Duties and Taxes on my package?Updated a year ago